Customer Help Center

FAQ's

Got a question? Check here

Payment

When am I charged for my Odd Job?
How do I dispute a charge?
If the job does not go as long as I estimated, do I pay for the whole time?
Can I pay cash?
How do I pay my OddJobber(s)?
How do I tip a student?

Account

Who has access to my phone number, email, address, and other details?
How do I change my payment method?
How do I reset my password?

Booking an Odd Job

How do I schedule a recurring job?
How do I book an Odd Job for someone else?
How do I book an Odd Job?
How do I hire a student?
Why do I have to add payment before the job takes place?
I don’t know how long my job will take. How should I estimate it?
Who is responsible for tools and materials?
What if I can't provide the supplies for my job?

Managing my Odd Job

How do I contact my OddJobber?
What do I do if my OddJobber is late?
What if the job takes longer than I estimated?
Can I book the same OddJobber again?
How do I reschedule or cancel? Will I be charged?
What do I do if my OddJobber(s) don't show up?
Can I edit the details of my job after it's booked?
How do I report a problem?
Can I remove a student that was assigned to my job?

Legal

What if a student breaks something at my house?
What is the OddJobbers guarantee?
Is OddJobbers insured?
What if a student gets hurt while on the job?
Are the helpers licensed and insured?